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Logicworks Helps Healthcare Technology Platform Mitigate Risk with 24x7x365 AWS Support

Logicworks engaged with a leading HealthTech company to provide 24×7 AWS operations and platform support. The HealthTech company’s SaaS platform is designed to capture data and provide electronic clinical outcome assessments (eCOA) to patients. The company needed a partner with elevated AWS expertise, advanced monitoring, and ability to make ongoing improvements as the platform scales. The platform was built on AWS and uses several cloud-native services, including Amazon Elastic Container Service, RDS PostgreSQL, and AWS Developer Tools (CodePipeline, CodeBuild).

Logicworks leveraged its industry-leading cloud operations experts to rapidly onboard the HealthTech company to Logicworks Cloud Reliability Platform. The combination of CloudOps expertise and platform support enables them to orchestrate backups, proactive monitoring, incident response, auto-remediation, cost optimization, and a host of other services to ensure the environment is secure and resilient.


  • Their SaaS platform requires 24x7x365 monitoring and infrastructure support
  • They have a lean IT team that is primarily focused on product development
  • They needed the resources and tools to maintain support 24×7 including weekends, off-hours, and holidays
  • The IT team needs to focus on revenue-generating initiatives such as supporting their clients and improving the application


  • Logicworks onboarded the HealthTech company’s AWS environment to Logicworks Cloud Reliability Platform
  • Logicworks Cloud Operations services provides comprehensive 24x7x365 monitoring, support, backup, incident response, patching, and cost optimization


By leveraging Logicworks’ 24x7x365 Network Operations team, the HealthTech company mitigated risk, improved performance, and maintained around-the-clock system availability on their AWS environment. As a result of partnering with Logicworks, they have matured their cloud operations practice and enabled their team to focus on revenue generating initiatives.

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Logicworks is a leading provider of platform driven cloud operations for AWS and Azure. Contact us today to learn how we can help you onboard to the cloud more efficiently, operate reliably with elevated security, and optimize as you scale.